MAKING YOUR PURCHASE

Ordering online is quick and easy at Tawking Point - our online shop is open 24/7.

Our payment process is operated through Paypal which is safe and secure.
All your card information is encrypted using the latest secure technology via Paypal who will authorise payment.  We don't hold any of your payment details.

We can only process your order once authorisation has been obtained.

If you need any advice before making your purchase feel free to drop us a line.

Email: [email protected]

Tawking Point does not store or share any financial information provided by the customer.

DELIVERY
Most orders are dispatched within 2 working days of receiving your order, unless the product is made to order.  Some of our products have longer dispatch times - please see individual items for delivery times.  Please allow a few extra days during our busy seasonal periods. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.

Post & packaging costs are as follows:
£2.50 for orders between £0 – £9.50
£4.95 for orders over £9.50

Free postage for orders over £50. (within the UK)

Rest of World
Europe £10
USA and The rest of the world £15.00 for orders £0 - £50.00
USA and The rest of the world £20 for orders over £50.00
Due to customs clearance please allow 5-10 working days for shipping outside of the EU.

Import Duty and VAT For Deliveries Outside of the EU.
Each country varies but if you are charged customs tax or import duty. You will be responsible to pay all additional costs.
Costs vary depending on value of your order, you might like to check this before your order with your local authority. We cannot supply you with this information.

PRICING POLICY
All prices are correct at the time of publishing. We do, however, reserve the right to change the price and specification of products without prior notice.

GUARANTEE & RETURNS
We hope that you will be totally happy with your order. But on the rare occasion you are unhappy, please notify us within 14 days of receipt of order via email or in writing to: Tawking Point, 7 Asherton Grove, Wetherby, West Yorkshire, LS23 6EU. Items must be returned in their original condition within 14 days after the date that you contact us. Please do not return items to us without contacting us in the first instance.

If you have simply changed your mind about your purchase, please note that we are not responsible for return postage so we recommend that you obtain proof of postage for for high value items, we would also advise that you use a signed for service.  We will require a proof of postage for returns.

If your product is faulty, please contact us in writing to arrange a return within 14 days of receipt of your order. You will need to return the items to us within 14 days from when you contacted us.  When we have received the item back to us, and carried out an investigation, we will refund the price plus your return postage (within 14 days). It is best to use a signed for service - we will require proof of postage for returns. 

We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.

Workshop Terms and Conditions

You can simply book via our shop online using Paypal.  You don't have to have a Paypal account to use this service.

We regret that we cannot offer refunds on any of our courses if you are unable to attend for any reason. However, we can transfer you to another workshop if there is one available.

Privacy Policy

Our mission is to curate a collection of hand crafted products  which you can use for years to come.

To achieve our mission, we want to show you personalised services, products and promotions, we think you’ll be interested in based on information we collect from you and third parties. We only use that information where we have a proper legal basis for doing so.

We wrote this policy to help you understand what information we collect, how we use it and what choices you. We’ve tried our best to explain things in a simple and clear way but if you have any questions, please do contact us.

We collect information in a few different ways:


1. When you give it to us or give us permission to obtain it

When you sign up for our mailing list or buy our products or service, you give us certain information voluntarily. This includes your name, email address, and any other information you choose to give us. If you buy something, Paypal collects payment information, contact information (address and phone number) and details of what you bought. If you buy something for someone else, we collect their delivery details and contact information.

If you link accounts from other third party services, we also get information from those accounts. The information we get from those services depends on your settings and their privacy policies, so please check what those are.

2. We also get technical information when you visit our website

Whenever you use our website, certain information gets created and logged automatically. The same is true when you use our website. Here are some of the types of information we collect:

  • Log data. Our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address, how you used our website, cookie data and device data.
  • Cookie data. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your browser) or similar technologies to capture log data. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). Some of the cookies we use are associated with your account (including information about you, such as the email address you gave us) and other cookies are not. For more detailed information about how we use cookies, please review our Cookie Policy.

3. Our partners and advertisers share information with us

We also get information about you and your activity outside Tawking Point from our affiliates, advertisers, partners and other third parties we work with, or other publicly available sources. This includes information about your visits to an advertiser's site or purchases you made from them, or information about your interests from a third-party service, which we might use to help to offer a great customer experience.

What we do with the info we collect:

We use this data to make decisions to improve our products and services and send you promotional offers based on what we think you will like or have bought. We a have a legitimate interest to maintain our relationship with you, and protect your data.

How we store your information

We take the security of your personal information seriously. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse.

Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential.

How long we keep your information:

We keep your information only so long as we need it to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it so that we can't identify you.

Our policy on children’s information:

Children under 15 are not allowed to use our website.

Your rights

You have certain rights in relation to the information that we have about you described below.

  • You can request to access the information we hold about you. We'll usually share this with you within 30 days of you asking us for it.
  • You can ask us to correct your information or delete it, if you are unable to do it yourself.
  • You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organisation, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible.

How we make changes to this policy:

We aim to meet high standards and so our policies are constantly under review. From time to time we may change this privacy notice. We recommend that you check this page periodically to review the latest version.

Making a complaint

If you have a complaint regarding any aspect of your personal data or this privacy
policy, please write to Rachel Goldsmith, Tawking Point 7 Asherton Grove, Wetherby, West Yorkshire, LS23 6EU. If you are still not satisfied with the
outcome of your complaint, you may write to the Information Commissioner’s Office.
You can also contact the Information Commissioner’s Office using their online
form: https://ico.org.uk/global/contact-us/email/